david baker

I don't think corporations are worried about offending anyone.
Revenue is there only concern. They have to weigh all of the potentials,
they may think they would lose a lot of primary sales by charging for golf
and ski equipment, as they may see that as a large part of their sales. And
those skis and clubs probably stack easier than bikes anyways. And take up
less space.
Fortunately, understanding their ideas of how to make money is not
necessary, you just go elsewhere, and if they are all doing it then I guess
you don't fly.
----- Original Message -----
From: "Thomas W. Judson"
To:
Sent: Thursday, January 21, 2010 5:32 AM
Subject: [OBRA Chat] Email from Delta

Here is the email that I received from Delta. I guess that I will be taking
this part of my business elsewhere. By the way, there is no special charge
for golf clubs or skis. This is probably because the airlines do not want
to offend the skiers and the golfers. Skis and a boot bag check as a single
item, measure over 62 linear inches and probably weigh more than a bike in a
soft case. If you want the bicycle policy to change, email the airlines.
If you don't, Delta and the other airlines will just keep hiking the fares.

Dear Mr. Judson,

Thank you for your e-mail to Delta Air Lines.

There is a cost associated with the special handling of all sports
equipment, and the fees are consistent with other charges. Although we
have not always charged a fee in the past, our current policy is to
adhere to the collection of all applicable fees.

Mr. Judson, thank you again for giving us an opportunity to respond to
your concern. We very much appreciate your Medallion loyalty to Delta
and look forward to the privilege of serving you again soon.

Sincerely,

Jeff Smith
Online Customer Support Desk
http://www.delta.com

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