Question, Canyon bikes

ron s.

2018-07-25

Canyon is not the only maker that has proprietary (sp) parts and or can just be ordered on line. Most of you reading this are connected to the concept of buying online and often at the high end spectrum, if it was “what you wanted”, it would be no big deal. The fact that someone does not like that concept (does not want to purchase / work on such bikes) is just her / his choice. Granted the fact that a person with that leaning decides to post to this yellowjacket nest full of expert advice does make for the usual attacks. She has said what she thinks. Instead of preaching on and on, just buy where you want and let things find the balance. There are way more important things to consider in most people’s lives than what you think about someone choosing to work on a certain brand of bicycle. Do your thing (practice your religion) and let others practice theirs. Man….. I cannot believe this is taking place when people would be out riding hard, thus allowing the endorphins to make things seem pretty much OK. So now I have kept this shit going…..sorry folks.
ronnie

Sent from Mail for Windows 10

From: Michael via OBRA
Sent: Tuesday, July 24, 2018 5:23 PM
To: RickCJohnson1@gmail.com; Joe Cipale
Cc: Obra email
Subject: Re: [OBRA Chat] Question, Canyon bikes

Also, it’s not they don’t use totally normal parts and components top to bottom.  95% of the parts and components on ANY modern bicycle are readily off the shelf items, or can easily be replaced with an off the shelf item quickly.  There’s absolutely no reason to not service someone’s bicycle.  If it was 25 years old and you had no idea where to get parts, that would be one thing, but a brand new state of the art bike?  Your just losing revenue and turning away customers, that will be much less likely to come back for other items like tubes, tires, gels, chains, etc. 
 
 
 
From: Rick Johnson via OBRA
Sent: Monday, July 23, 2018 9:25 PM
To: Joe Cipale
Cc: Obra email
Subject: Re: [OBRA Chat] Question, Canyon bikes
 
It will be easier to just watch and see which bike shops are still around a few years after they announce they'll discriminate based on the product choices of their customers.
On 7/23/2018 4:22 PM, Joe Cipale via OBRA wrote:
Tell ya what Justin,
 
Open up your own bike shop as you imagine it should work and get back to us in a couple of years.
 
Joe
 
On Mon, Jul 23, 2018, 8:38 AM Manville via OBRA wrote:
1) what “liability”? Would West End bikes work on my Breadwinner or DeSalvo?

2) Canyon has a huge warehouse in Chico, CA. Parts in 2 days is my guess.

3) Bike shops live and die off of service; not sales

I don’t own a Canyon but the price point makes them very attractive. The bike shop might need to reimagine itself; not a bad thing IMO.
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Michael

2018-07-24

Also, it’s not they don’t use totally normal parts and components top to bottom. 95% of the parts and components on ANY modern bicycle are readily off the shelf items, or can easily be replaced with an off the shelf item quickly. There’s absolutely no reason to not service someone’s bicycle. If it was 25 years old and you had no idea where to get parts, that would be one thing, but a brand new state of the art bike? Your just losing revenue and turning away customers, that will be much less likely to come back for other items like tubes, tires, gels, chains, etc.

From: Rick Johnson via OBRA
Sent: Monday, July 23, 2018 9:25 PM
To: Joe Cipale
Cc: Obra email
Subject: Re: [OBRA Chat] Question, Canyon bikes

It will be easier to just watch and see which bike shops are still around a few years after they announce they'll discriminate based on the product choices of their customers.

On 7/23/2018 4:22 PM, Joe Cipale via OBRA wrote:

Tell ya what Justin,

Open up your own bike shop as you imagine it should work and get back to us in a couple of years.

Joe

On Mon, Jul 23, 2018, 8:38 AM Manville via OBRA wrote:

1) what “liability”? Would West End bikes work on my Breadwinner or DeSalvo?

2) Canyon has a huge warehouse in Chico, CA. Parts in 2 days is my guess.

3) Bike shops live and die off of service; not sales

I don’t own a Canyon but the price point makes them very attractive. The bike shop might need to reimagine itself; not a bad thing IMO.
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--------------------------------------------------------------------------------
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Michael

2018-07-24

Thank you, well said.

From: gregory rouse via OBRA
Sent: Monday, July 23, 2018 9:11 PM
To: obra@list.obra.org
Subject: Re: [OBRA Chat] Question, Canyon bikes

As a 47-year-old independent bicycle dealer, Peak Sports respectfully disagrees with the opinion that consumer direct brands don't support local businesses. We are in the business of servicing bicycles, whether they were purchased from our shop or not. Short of an actual safety or liability issue, we welcome all brands of bicycles & parts into our workshop - as we always have. If we cannot order parts necessary to complete a repair properly, as may be the case for consumer direct brands such as Canyon or YT, we will work with the bike's owner to procure parts as needed. Peak Sports has invested heavily in expanding and updating our workshop to reflect the future of bicycle retail, with more space, more staff, more tools, and more training. As a business and as cyclists, we're invested in growing the sport and growing with the sport.

Peak Sports

Corvallis Or

--------------------------------------------------------------------------------

From: OBRA on behalf of Bre Rue via OBRA
Sent: Friday, July 20, 2018 6:20 AM
To: jackson_davidj@hotmail.com
Cc: OBRA
Subject: Re: [OBRA Chat] Question, Canyon bikes

Hi, just for an FYI in regards to Canyon.
Per their business model they do not support local business or service This makes it impossible for independent bike shops to properly support Canyons (or most any other direct only company) due in part to the inability to procure parts and service assistance, and the liability working on such a companies product would open the independent shop open to. You may find that many local bike shops are unwilling to open themselves up to such liability in the future.
As the Service Manager for West End Bikes, I cannot and will not allow my service department to work on any and all Canyon Products. While this decision is very hard for me to make because after 30 years of being a mechanic I still absolutely love bikes and helping to keep others out enjoying what I love! I would absolutely hate having to tell you I couldn't get your bike fixed for your big event, after it fell over and the derailleur hanger was bent. Or the propitiatory cable guide or headset piece broke and you had to contact Germany to get a replacement part and you have to wait weeks to get it fixed. It really bothers me when I am powerless to help my customers and friends, so I've had to make this my official stance.

Thank you for understanding and thought in regards to your buying decision.

Bre

On Thu, Jul 19, 2018 at 10:30 PM david jackson via OBRA wrote:

Has anyone recently ordered a frame or complete bike from Canyon?

Thanks,
David

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Eric Aldinger

2018-07-24

You may find better answers on the buy direct brands on Pinkbike.

On Thu, Jul 19, 2018 at 10:30 PM david jackson via OBRA
wrote:

> Has anyone recently ordered a frame or complete bike from Canyon?
>
> Thanks,
> David
>
> _______________________________________________
> OBRA mailing list
> obra@list.obra.org
> http://list.obra.org/mailman/listinfo/obra
> Unsubscribe: obra-unsubscribe@list.obra.org
>

--
Eric Aldinger


gregory rouse

2018-07-24

As a 47-year-old independent bicycle dealer, Peak Sports respectfully disagrees with the opinion that consumer direct brands don't support local businesses. We are in the business of servicing bicycles, whether they were purchased from our shop or not. Short of an actual safety or liability issue, we welcome all brands of bicycles & parts into our workshop - as we always have. If we cannot order parts necessary to complete a repair properly, as may be the case for consumer direct brands such as Canyon or YT, we will work with the bike's owner to procure parts as needed. Peak Sports has invested heavily in expanding and updating our workshop to reflect the future of bicycle retail, with more space, more staff, more tools, and more training. As a business and as cyclists, we're invested in growing the sport and growing with the sport.

Peak Sports

Corvallis Or

________________________________
From: OBRA on behalf of Bre Rue via OBRA
Sent: Friday, July 20, 2018 6:20 AM
To: jackson_davidj@hotmail.com
Cc: OBRA
Subject: Re: [OBRA Chat] Question, Canyon bikes

Hi, just for an FYI in regards to Canyon.
Per their business model they do not support local business or service. This makes it impossible for independent bike shops to properly support Canyons (or most any other direct only company) due in part to the inability to procure parts and service assistance, and the liability working on such a companies product would open the independent shop open to. You may find that many local bike shops are unwilling to open themselves up to such liability in the future.
As the Service Manager for West End Bikes, I cannot and will not allow my service department to work on any and all Canyon Products. While this decision is very hard for me to make because after 30 years of being a mechanic I still absolutely love bikes and helping to keep others out enjoying what I love! I would absolutely hate having to tell you I couldn't get your bike fixed for your big event, after it fell over and the derailleur hanger was bent. Or the propitiatory cable guide or headset piece broke and you had to contact Germany to get a replacement part and you have to wait weeks to get it fixed. It really bothers me when I am powerless to help my customers and friends, so I've had to make this my official stance.

Thank you for understanding and thought in regards to your buying decision.

Bre

On Thu, Jul 19, 2018 at 10:30 PM david jackson via OBRA > wrote:
Has anyone recently ordered a frame or complete bike from Canyon?

Thanks,
David

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Joe Cipale

2018-07-23

Tell ya what Justin,

Open up your own bike shop as you imagine it should work and get back to us
in a couple of years.

Joe

On Mon, Jul 23, 2018, 8:38 AM Manville via OBRA wrote:

> 1) what “liability”? Would West End bikes work on my Breadwinner or
> DeSalvo?
>
> 2) Canyon has a huge warehouse in Chico, CA. Parts in 2 days is my guess.
>
> 3) Bike shops live and die off of service; not sales
>
> I don’t own a Canyon but the price point makes them very attractive. The
> bike shop might need to reimagine itself; not a bad thing IMO.
> _______________________________________________
> OBRA mailing list
> obra@list.obra.org
> http://list.obra.org/mailman/listinfo/obra
> Unsubscribe: obra-unsubscribe@list.obra.org
>


Manville

2018-07-23

1) what ���liability���? Would West End bikes work on my Breadwinner or DeSalvo?

2) Canyon has a huge warehouse in Chico, CA. Parts in 2 days is my guess.

3) Bike shops live and die off of service; not sales

I don���t own a Canyon but the price point makes them very attractive. The bike shop might need to reimagine itself; not a bad thing IMO.


Robert Jackson

2018-07-20

This x like 1000%. Thanks for the thoughtful comments Bre!

On Fri, Jul 20, 2018 at 8:34 AM Bre Rue via OBRA wrote:

> Hi, just for an FYI in regards to Canyon.
> Per their business model they do not support local business or service.
> This makes it impossible for independent bike shops to properly support
> Canyons (or most any other direct only company) due in part to the
> inability to procure parts and service assistance, and the liability
> working on such a companies product would open the independent shop open
> to. You may find that many local bike shops are unwilling to open
> themselves up to such liability in the future.
> As the Service Manager for West End Bikes, I cannot and will not allow my
> service department to work on any and all Canyon Products. While this
> decision is very hard for me to make because after 30 years of being a
> mechanic I still absolutely love bikes and helping to keep others out
> enjoying what I love! I would absolutely hate having to tell you I couldn't
> get your bike fixed for your big event, after it fell over and the
> derailleur hanger was bent. Or the propitiatory cable guide or headset
> piece broke and you had to contact Germany to get a replacement part and
> you have to wait weeks to get it fixed. It really bothers me when I am
> powerless to help my customers and friends, so I've had to make this my
> official stance.
>
> Thank you for understanding and thought in regards to your buying
> decision.
>
> Bre
>
> On Thu, Jul 19, 2018 at 10:30 PM david jackson via OBRA <
> obra@list.obra.org> wrote:
>
>> Has anyone recently ordered a frame or complete bike from Canyon?
>>
>> Thanks,
>> David
>>
>> _______________________________________________
>> OBRA mailing list
>> obra@list.obra.org
>> http://list.obra.org/mailman/listinfo/obra
>> Unsubscribe: obra-unsubscribe@list.obra.org
>>
> _______________________________________________
> OBRA mailing list
> obra@list.obra.org
> http://list.obra.org/mailman/listinfo/obra
> Unsubscribe: obra-unsubscribe@list.obra.org
>
--
Sent from mobile, please excuse typos and brevity.


Bre Rue

2018-07-20

Hi, just for an FYI in regards to Canyon.
Per their business model they do not support local business or service.
This makes it impossible for independent bike shops to properly support
Canyons (or most any other direct only company) due in part to the
inability to procure parts and service assistance, and the liability
working on such a companies product would open the independent shop open
to. You may find that many local bike shops are unwilling to open
themselves up to such liability in the future.
As the Service Manager for West End Bikes, I cannot and will not allow my
service department to work on any and all Canyon Products. While this
decision is very hard for me to make because after 30 years of being a
mechanic I still absolutely love bikes and helping to keep others out
enjoying what I love! I would absolutely hate having to tell you I couldn't
get your bike fixed for your big event, after it fell over and the
derailleur hanger was bent. Or the propitiatory cable guide or headset
piece broke and you had to contact Germany to get a replacement part and
you have to wait weeks to get it fixed. It really bothers me when I am
powerless to help my customers and friends, so I've had to make this my
official stance.

Thank you for understanding and thought in regards to your buying decision.

Bre

On Thu, Jul 19, 2018 at 10:30 PM david jackson via OBRA
wrote:

> Has anyone recently ordered a frame or complete bike from Canyon?
>
> Thanks,
> David
>
> _______________________________________________
> OBRA mailing list
> obra@list.obra.org
> http://list.obra.org/mailman/listinfo/obra
> Unsubscribe: obra-unsubscribe@list.obra.org
>


david jackson

2018-07-19

Has anyone recently ordered a frame or complete bike from Canyon?

Thanks,
David