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UPS order 1Z 11T 728 03 9515 3729

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Griffin, Nicole (Food Ingredients)

2004-07-22

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Unfortunately it doesn't matter how they are usually shipped. UPS's packing guidelines rule here.

If Brooke can prove that 2 inches of foam would not have prevented the damage to the bike, then she has a claim with UPS.

-----Original Message-----

From: evanmac-@aol.com [mailto:evanmac-@aol.com]

Sent: Thursday, July 22, 2004 7:54 AM

To: ob-@topica.com

Subject: Re: [OBRA Chat] UPS order 1Z 11T 728 03 9515 3729

When bike manufacturers ship bikes by UPS they do not add additional packing. They ship them just like they do on the pallets from Taiwan. And I know you can make a claim from a shop. (I don't know if you can actually get a recovery, but UPS will take a claim within a certain number of days of receiving the shipment.

Evan

"We fear the cold and the things we do not understand. But most of all we fear the doings of the heedless ones among ourselves."

......AN INUIT SHAMAN, quoted by an early Arctic explorer (As published in William H. Calvin's, "The River that Flows Uphill", 1986)

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<DIV>Unfortunately it

doesn't matter how they are usually shipped. UPS's packing guidelines rule

here.</DIV>

<DIV> </DIV>

<DIV>If Brooke can prove

that 2 inches of foam would not have prevented the damage to the bike, then she

has a claim with UPS.</DIV>

<DIV> </DIV>

<DIV> </DIV>

<DIV class=OutlookMessageHeader dir=ltr align=left>-----Original Message----- From: evanmac-@aol.com

[mailto:evanmac-@aol.com] Sent: Thursday, July 22, 2004 7:54

AM To: ob-@topica.com Subject: Re: [OBRA Chat] UPS order 1Z

11T 728 03 9515 3729 </DIV>When bike manufacturers ship

bikes by UPS they do not add additional packing. They ship them just like they

do on the pallets from Taiwan. And I know you can make a claim from a shop. (I

don't know if you can actually get a recovery, but UPS will take a claim within

a certain number of days of receiving the shipment. Evan "We fear

the cold and the things we do not understand. But most of all we fear the doings

of the heedless ones among ourselves." ......AN INUIT SHAMAN, quoted by an

early Arctic explorer (As published in William H. Calvin's, "The River that

Flows Uphill", 1986) ------------- __o ---------- _

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EVANMAC-@aol.com

2004-07-22

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When bike manufacturers ship bikes by UPS they do not add additional packing.

They ship them just like they do on the pallets from Taiwan. And I know you

can make a claim from a shop. (I don't know if you can actually get a recovery,

but UPS will take a claim within a certain number of days of receiving the

shipment.

Evan

"We fear the cold and the things we do not understand. But most of all we

fear the doings of the heedless ones among ourselves."

......AN INUIT SHAMAN, quoted by an early Arctic explorer (As published in

William H. Calvin's, "The River that Flows Uphill", 1986)

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----------(_)/ (_)____________________________

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<HTML><HTML>When bike manufacturers ship bikes by UPS they do not add additional packing. They ship them just like they do on the pallets from Taiwan. And I know you can make a claim from a shop. (I don't know if you can actually get a recovery, but UPS will take a claim within a certain number of days of receiving the shipment. 

 

Evan 

 

"We fear the cold and the things we do not understand. But most of all we fear the doings of the heedless ones among ourselves." 

......AN INUIT SHAMAN, quoted by an early Arctic explorer (As published in William H. Calvin's, "The River that Flows Uphill", 1986) 

 

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Griffin, Nicole (Food Ingredients)

2004-07-22

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It sounds like UPS did their job. UPS's policy stipulates a different packing method that the shipper used, i.e. 2 inches of foam. This information is easily accessible on UPS's website, as are the insurance terms. The shipper didn't follow UPS guidelines for packing the shipment. Therefore the damage is the fault of the shipper, not UPS. The shipper owes Brooke a new bike.

Nicole

-----Original Message-----

From: evanmac-@aol.com [mailto:evanmac-@aol.com]

Sent: Thursday, July 22, 2004 7:40 AM

To: ob-@topica.com; customer-@ups.com

Subject: [OBRA Chat] UPS order 1Z 11T 728 03 9515 3729

I am sad to hear that a person who not only trusted UPS with their shipment had their merchandise destroyed, but was also unable to receive a damage claim even after purchasing the optional insurance.

It would appear to me that it is unethical to offer shipping insurance if UPS representatives knew beforehand that they would deny a damage claim. Beyond the ethical issues, I hate to say it but I think it could also be a very legitimate claim for a class action lawsuit if this has happened a lot, which I would not be surprised to hear.

I have worked in many bike shops in my life, and if this is how UPS is going to treat an entire industry who uses its services, I would strongly suggest that the bike industry look for another carrier. It would not be difficult to copy the history of this claim as a letter to the editor for Bicycle Retailer and Industry news.

Evan

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<DIV>It sounds like UPS

did their job. UPS's policy stipulates a different packing method that the

shipper used, i.e. 2 inches of foam. This information is easily

accessible on UPS's website, as are the insurance terms. The shipper

didn't follow UPS guidelines for packing the shipment. Therefore the

damage is the fault of the shipper, not UPS. The shipper owes Brooke a new

bike.</DIV>

<DIV> </DIV>

<DIV>Nicole</DIV>

<DIV> </DIV>

<DIV> </DIV>

<DIV class=OutlookMessageHeader dir=ltr align=left>-----Original Message----- From: evanmac-@aol.com

[mailto:evanmac-@aol.com] Sent: Thursday, July 22, 2004 7:40

AM To: ob-@topica.com; customer-@ups.com Subject:

[OBRA Chat] UPS order 1Z 11T 728 03 9515 3729 </DIV>I am sad to hear that a person who not only trusted UPS with their

shipment had their merchandise destroyed, but was also unable to receive a

damage claim even after purchasing the optional insurance. It would

appear to me that it is unethical to offer shipping insurance if UPS

representatives knew beforehand that they would deny a damage claim. Beyond the

ethical issues, I hate to say it but I think it could also be a very legitimate

claim for a class action lawsuit if this has happened a lot, which I would not

be surprised to hear. I have worked in many bike shops in my life, and if

this is how UPS is going to treat an entire industry who uses its services, I

would strongly suggest that the bike industry look for another carrier. It would

not be difficult to copy the history of this claim as a letter to the editor for

Bicycle Retailer and Industry news. Evan</BODY></HTML>

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EVANMAC-@aol.com

2004-07-22

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I am sad to hear that a person who not only trusted UPS with their shipment

had their merchandise destroyed, but was also unable to receive a damage claim

even after purchasing the optional insurance.

It would appear to me that it is unethical to offer shipping insurance if UPS

representatives knew beforehand that they would deny a damage claim. Beyond

the ethical issues, I hate to say it but I think it could also be a very

legitimate claim for a class action lawsuit if this has happened a lot, which I

would not be surprised to hear.

I have worked in many bike shops in my life, and if this is how UPS is going

to treat an entire industry who uses its services, I would strongly suggest

that the bike industry look for another carrier. It would not be difficult to

copy the history of this claim as a letter to the editor for Bicycle Retailer

and Industry news.

Evan

"We fear the cold and the things we do not understand. But most of all we

fear the doings of the heedless ones among ourselves."

......AN INUIT SHAMAN, quoted by an early Arctic explorer (As published in

William H. Calvin's, "The River that Flows Uphill", 1986)

------------- __o

---------- _ '\<,_

----------(_)/ (_)____________________________

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<HTML><HTML>I am sad to hear that a person who not only trusted UPS with their shipment had their merchandise destroyed, but was also unable to receive a damage claim even after purchasing the optional insurance. 

 

It would appear to me that it is unethical to offer shipping insurance if UPS representatives knew beforehand that they would deny a damage claim. Beyond the ethical issues, I hate to say it but I think it could also be a very legitimate claim for a class action lawsuit if this has happened a lot, which I would not be surprised to hear. 

 

I have worked in many bike shops in my life, and if this is how UPS is going to treat an entire industry who uses its services, I would strongly suggest that the bike industry look for another carrier. It would not be difficult to copy the history of this claim as a letter to the editor for Bicycle Retailer and Industry news. 

 

Evan 

 

"We fear the cold and the things we do not understand. But most of all we fear the doings of the heedless ones among ourselves." 

......AN INUIT SHAMAN, quoted by an early Arctic explorer (As published in William H. Calvin's, "The River that Flows Uphill", 1986) 

 

------------- __o 

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----------(_)/ (_)____________________________ 

</HTML>

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