Frankly, as an official I really appreciate it when I get emails pointing
out where a potential problem is. And we all know that a simple "thanks For
the note, I will look into it" is not that difficult or time consuming.
Candi
-----Original Message-----
From: Martin Baker [mailto:mcbak-@hotmail.com]
Sent: Sunday, November 28, 2004 3:56 PM
To: clarkr-@yahoo.com; ob-@topica.com
Subject: Re: [OBRA Chat] Bend Masters A Results Errors
Hey - I wasn't trying to stir the pot! What prompted me to ask the question
was Candi's e-mail with the 'cross BAR points. She calculated those with
incorrect results from Bend, which means more work for her in the long run.
I just figured that getting it cleared up before the the series points are
calculated would save someone some rework.
Not trying to be a p* in anyone's a*.
Martin
From: Clark Ritchie <clarkr-@yahoo.com>
Reply-To: clarkr-@yahoo.com
To: OBRA <ob-@topica.com>
Subject: Re: [OBRA Chat] Bend Masters A Results Errors
Date: Sun, 28 Nov 2004 10:11:33 -0800 (PST)
Just because you sent one (or worse, many) emails to
the official and did not get a response in a timely
manner that does not mean they are ignoring you, think
your inquiry is bogus, don't care, etc.
Email is both a blessing and a curse for race
promoters and officials. Figure each category
probably generates 10-15 post-race emails; therefore
each race generates 50-100 emails. If each email
requires 3 to 15 minutes to process (read, think, act,
and respond), that adds up to a lot of time. Factor
in their day job, the holidays, and many other things,
and you can begin to understand why the reply time is
slow or nonexistent.
Based on my own experience as a race director, I
humbly submit that post-race emails tend to fall into
one of the following categories:
- 50% are nonsense or incompressible garbage
- 20% resemble some form of decent, adult
communication yet are incomplete and require further clarification (and
thus more email)
- 10% are inflammatory, degrading, or disrespectful
- 10% are the complete and total opposite of some
other email
- 5% are related to something other than the results
(Dear OBRA official, I left my favorite pump by the Start/Finish area,
did you grab it?)
- <5% are reasonable, well written and understandable,
yet require time to investigate
Respectfully,
Clark Ritchie
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