Kelly Troyer

Come join the REI Santa Monica store team as a

Master Technician for Bike & Ski

Work Schedule: Full-time, varied schedule including weekends and
evenings

Pay: (Minimum) $ 12.50/hr.
(Market) 13.15/hr.

* Starting pay varies, dependent on skills and experience

* Full benefits

Job Scope: The Master Technician (MT) has primary responsibility for
operating the store's service department so as to maintain high quality
and safety standards and deliver exceptional service to customers in
medium and large volume stores. In some stores the MT will oversee the
rental department as well. The MT is responsible and accountable for:

* Scheduling and monitoring the production of shop work to meet
customer demand

* Working with management to build, train and certify a team of
technicians to carry out shop service and rental department functions.

* Assisting immediate supervisor in evaluating staff needs including
hiring, scheduling and evaluating staff performance

* Managing risk to REI by ensuring all shop employees are trained and
certified to the level of work they perform and all work meets REI and
vendor quality and safety specifications.

* Preserving complete and accurate shop records and maintaining record
keeping systems

* Completing Post Accident inspections and reports as necessary

* Acting as liaison between customer, store, AHQ and vendor on
resolving highest-level repair problems

* Resolving action sports equipment non-conformity and warranty issues

* Researching and reporting significant quality and safety issues to
Assistant Store Manager and the Product Quality Research Analyst at AHQ.
Advising of alternatives or solutions before proceeding with work.

* Ordering shop materials, tools, supplies, and parts

* Assembling and repairing action sports equipment to REI and/or vendor
standards

* Maintaining equipment and ensuring a clean, secure and safe work
environment

Qualifications:

* Successful completion of Barnett Bicycle Institute/REI certification
within 6 months of hire

* Qualified applicants should have at least 1 year bike and/or ski shop
experience or equivalent; previous shop management experience is
preferred.

* Proven problem-solving ability: effectively identifying, analyzing,
following through and resolving issues and a proven ability to show
attention to detail

* Interest in working in an environment committed to providing a
superior sales and service experience while increasing sales through
service.

* Demonstrated ability to lead, motivate and develop others, and build
a strong shop team.

* Demonstrated effective communication skills: clear, concise and
positive. Proven ability to maintain open and positive
relations with employees and customers.

* Demonstrated personal effectiveness and interest in developing own
skills and knowledge

* Applicants should expect to work a flexible schedule based on
business needs, including some nights and weekends.

In addition, candidates for all positions at REI must have successful
work performance demonstrating an ability to communicate effectively,
work well with others, use productive work methods, and exercise sound
judgment and display initiative and innovation on the job.

APPLICATION PROCEDURE:

Please submit an application at the store or fax your materials by 3pm
on the closing date 8/7/06:

Santa Monica REI

Attn: Anna Ransdell

402 Santa Monica Blvd

Santa Monica, CA 90401

310-458-4370

Fax 310-458-1089

REI is proud to be an Equal Opportunity Employer