Susan Otcenas
Please pass along this email if you know someone who might be
interested!
_________________________
Team Estrogen (http://www.teamestrogen.com) is an online retailer of
women's cycling, triathlon and fitness apparel. We are dedicated to
meeting the needs of every woman who wants to ride her bike in comfort
and style. We are a small, but growing company seeking employees that
share our passion for fitness, and our enthusiasm for providing
excellent customer service and an unmatched selection of technical
apparel for women.
Position 1: Order Processing
1) Primary Duties:
a. Pick & pack orders per pick sheets
b. Interface with accounting system to mark orders as shipped and
apply customer payments to orders
c. Build gift packaging
d. Interface with Federal Express and USPS
e. Fill-out customs forms, if required
f. End of day balancing procedures, including capturing customer
payments in the credit card processing system
g. Monitor shipping supplies inventory
h. Maintain order in the warehouse and pull down overstock as
needed
2) Other Duties as assigned:
a. Assist the receiving department with inbound inventory on high
volume days
b. Lend a hand where needed, when needed, for special projects or
to balance general work flow
The ideal candidate:
* Is enthusiastic about athletics and has some familiarity with,
or is interested in learning about, technical, sports-specific apparel.
Cyclists, runners, swimmers and triathletes are especially encouraged to
apply.
* Is comfortable working in a deadline-driven, fast-paced
environment and can handle multiple tasks efficiently & effectively.
* Has some flexibility during peak seasons
(late-spring/mid-summer, Christmas shopping season). Neither evenings
nor weekends are required, but occasional overtime may be necessary to
complete tasks in a timely manner. One Saturday per year, typically in
October, is required for warehouse inventory count.
* Has basic proficiency in Word/Excel/Outlook and is comfortable
learning new/unfamiliar computer tasks
* Thrives in a small company environment, where we each wear many
hats, often at the same time
Position 2: Customer Service, Returns Processing
Primary Duties include:
1) Processing customer returns, to include:
a. Opening and checking in all inbound packages
b. Cleaning and refolding apparel as necessary, and returning items
to warehouse stock
c. Interfacing with the accounting system (ACCPAC) to record
transactions
d. Communicating with customers over the phone and in writing via
our customer contact manager to resolve questions or concerns
e. Accurately processing credit card refunds or store credits
2) Answering inbound telephone calls, to include:
a. Assisting customers who have questions or need advice on
selecting apparel
b. Placing phone orders for customers who prefer not to order
online
c. Answering questions regarding warranty issues and providing
return authorizations as necessary
d. Assisting with lost packages or errors in shipment
3) Other Duties as assigned, which may include:
a. Assisting the order processing dept with outbound orders on high
volume days
b. Checking in inventory received from vendors, as needed in the
receiving dept
c. Lending a hand where needed, when needed, for special projects
or to balance general work flow
The ideal candidate:
* Is enthusiastic about athletics and has some familiarity with,
or is interested in learning about, technical, sports-specific apparel.
Cyclists, runners, swimmers and triathletes are especially encouraged to
apply.
* Has a clear speaking voice and is comfortable speaking on the
phone.
* Is comfortable in a fast-paced, busy environment and can handle
multiple tasks efficiently & effectively.
* Has some flexibility during peak seasons
(late-spring/mid-summer, Christmas shopping season). Neither evenings
nor weekends are required, but occasional overtime may be necessary to
complete tasks in a timely manner. One Saturday per year, typically in
October, is required for warehouse inventory count.
* Has proficiency in Word/Excel/Outlook and is comfortable
learning new/unfamiliar computer tasks
* Thrives in a small company environment, where we each wear many
hats, often at the same time
Benefits for Full-time Hourly Employees:
* 2 weeks vacation annually. Vacation begins accruing at 6 months
of employment.
* 5-6 (depends on calendar) paid holidays per year.
* 5 paid sick days per year. Eligible after 3 months. Does not
accrue.
* Health Insurance (Kaiser) paid at 50% for employee. Family
coverage is also available at employee's sole expense. Eligible after 3
full calendar months.
* SIMPLE IRA retirement plan. (Like a small-company 401k).
Employee may contribute up to $10,000 per year as a payroll deduction.
Team Estrogen matches employee's contribution up to 3% of employee's
payroll. Employee is fully vested immediately. Contributions can begin
in 3rd calendar year (ie. An employee who begins employment in mid 2007
can contribute beginning Jan 2009).
* Team Estrogen encourages bike commuting. We have secure indoor
bike parking and two showers. We also provide each employee a
waterproof Goretex rain jacket to keep, as well as a powerful 10W
headlight to use as long as (s)he is employed at Team Estrogen.
* Employees can buy apparel for their personal use at wholesale.
Some manufacturers provide additional purchase discounts. Employees may
also purchase limited items for spouses.
* TE Bucks - this is a winter bike commuting incentive that earns
the employee free apparel based on % of trips to work made by bicycle.
Both positions:
Job Start: Early October, 2007
Pay Range: $10/hour to start, with a performance and pay rate
review at 3 months.
Hours: Full-Time, Monday - Friday, 8:00 - 4:30
Interested applicants should send resume and cover letter to me at
susan@teamestrogen.com
--------------------------------------------
Susan Otcenas
TEAM ESTROGEN, INC.
http://www.TeamEstrogen.com
1-877-310-4592
--------------------------------------------
Cycling Apparel and Accessories for Women
--------------------------------------------