Dave Iltis
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http://www.usacycling.org/corp/?job_openings/jobs.html
Job Opening:
Vice President of Member Services
Description of Work:
The Director of Member Services is responsible for the development,
implementation, and management of the membership business goals of
USA Cycling. Responsibilities include marketing to our more than
60,000 members; the development of long-term strategies for member
service including a strategy for use of the internet; the development
and implementation of member affinity programs; communication through
our various publications; and the management of three in-house and up
to seven regional member service coordinators.
Business Responsibilities:
* Develop, implement and manage multi-year membership plan
considering the following components:
* Growth
* Servicing
* Marketing
* Communication
* Work with Senior Managers to develop and implement long-term plan
* Develop and manage annual budget
* Develop strong sense of teamwork and camaraderie among
in-house and regional service staff
Management Responsibilities:
* Manage member service staff (license servicing; renewals; new members)
* In-house promoter service staff (event permitting)
* Regional member service staff (Regional Coordinators)
* National Ranking Program staff
* Manage in-house receptionist and mail clerk
* Manage temporary help on an as-needed basis
* Manage Communications Department and oversee all member publications
Communications:
* Communicate and work with Marketing Director to develop and
implement membership affinity and marketing programs
* Communicate with Regional Coordinators on all programs that
affect members
* Organize and conduct annual membership congress
Supervision Received: Works under supervision of CEO and COO
Qualifications:
* Excellent management skills with experience in personnel and
budget management
* Excellent marketing skills
* Excellent communication skills
* Strong problem solving skills
* Broad knowledge of computer use and operation in a membership
management/services environment
* Strong sense of teamwork and ability to work as an integral
part of senior management team
* Self motivated and able to work without supervision
* Willingness to work extended hours and travel as necessary
* Professionalism, creativity, maturity, leadership, and
experienced public communication skills
Education:
* Bachelors degree or equivalent experience in marketing,
communication, or related field.
Experience:
* Professional experience with marketing, communication, and/or
fulfillment in a nonprofit membership environment.
* Familiarity with the sports industry, and specifically
competitive cycling: mountain biking, road, and track cycling.
Salary Range:
Commensurate with experience
Application Procedure:
All interested applicants must submit resume, letter of intent and
the names and contact information of at least three references to
Stephen C. Johnson, Chief Operating Officer, USA Cycling, One Olympic
Plaza, Colorado Springs, CO 80909, Attn: Membership Search Committee.
Review of applicants will begin immediately and continue until the
position is filled.
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<bold><fontfamily><param>Helvetica</param><color><param>0000,0000,8080</para=
m>http://www.usacycling.org/corp/?job_openings/jobs.html
<bigger><bigger><bigger>Job Opening:
Vice President of Member Services
</bigger></bigger><underline>Description of
Work:</underline></bigger></color></fontfamily></bold><fontfamily><param>Hel=
vetica</param><color><param>0000,0000,8080</param><bigger>
The Director of Member Services is responsible for the development,
implementation, and management of the membership business goals of USA
Cycling. Responsibilities include marketing to our more than 60,000
members; the development of long-term strategies for member service
including a strategy for use of the internet; the development and
implementation of member affinity programs; communication through our
various publications; and the management of three in-house and up to
seven regional member service coordinators.=20
<bold><underline>Business Responsibilities:</underline></bold>=20
* Develop, implement and manage multi-year membership plan considering
the following components:
* Growth=20
* Servicing=20
* Marketing=20
* Communication
* Work with Senior Managers to develop and implement long-term plan=20
* Develop and manage annual budget=20
* Develop strong sense of teamwork and camaraderie among in-house and
regional service staff=20
<bold><underline>Management Responsibilities:</underline></bold>=20
* Manage member service staff (license servicing; renewals; new
members)
* In-house promoter service staff (event permitting)=20
* Regional member service staff (Regional Coordinators)=20
* National Ranking Program staff
* Manage in-house receptionist and mail clerk=20
* Manage temporary help on an as-needed basis=20
* Manage Communications Department and oversee all member publications
<bold><underline>Communications:</underline></bold>=20
* Communicate and work with Marketing Director to develop and implement
membership affinity and marketing programs=20
* Communicate with Regional Coordinators on all programs that affect
members=20
* Organize and conduct annual membership congress=20
<bold><underline>Supervision Received:</underline></bold> Works under
supervision of CEO and COO=20
<bold><underline>Qualifications:</underline></bold>=20
* Excellent management skills with experience in personnel and budget
management=20
* Excellent marketing skills=20
* Excellent communication skills=20
* Strong problem solving skills=20
* Broad knowledge of computer use and operation in a membership
management/services environment=20
* Strong sense of teamwork and ability to work as an integral part of
senior management team=20
* Self motivated and able to work without supervision=20
* Willingness to work extended hours and travel as necessary=20
* Professionalism, creativity, maturity, leadership, and experienced
public communication skills=20
<bold><underline>Education:</underline></bold>=20
* Bachelors degree or equivalent experience in marketing,
communication, or related field.=20
<bold><underline>Experience:</underline></bold>=20
* Professional experience with marketing, communication, and/or
fulfillment in a nonprofit membership environment.=20
* Familiarity with the sports industry, and specifically competitive
cycling: mountain biking, road, and track cycling.=20
<bold><underline>Salary Range:</underline></bold>=20
Commensurate with experience=20
<bold>Application Procedure:=20
</bold>All interested applicants must submit resume, letter of intent
and the names and contact information of at least three references to
Stephen C. Johnson, Chief Operating Officer, USA Cycling, One Olympic
Plaza, Colorado Springs, CO 80909, Attn: Membership Search Committee.
Review of applicants will begin immediately and continue until the
position is filled.=20
</bigger></color></fontfamily><bigger><fontfamily><param>Times_New_Roman</pa=
ram><bigger> =09
=20
</bigger></fontfamily></bigger>
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