Email from Delta

Mike Murray

2010-01-21

I noted the same thing going to Hamilton, Ontario. It was cheaper to ship to New York and then drive a rental car over the border.
Sent via BlackBerry from T-Mobile

-----Original Message-----
From: Roger Joys
Date: Thu, 21 Jan 2010 09:51:15
To: obra
Subject: Re: [OBRA Chat] Email from Delta

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Scott Jerger

2010-01-21

If it's any consolation, surfers don't have it any easier.

http://www.surfline.com/travel/boardbag_charges.cfm?id=15425

My rule of thumb: Never fly Continental, Delta, BA or United if you don't want to get super screwed.

 
Scott Jerger
Field Jerger LLP
621 SW Morrison, Suite 1225
Portland, Oregon 97205
503.542.2015 (phone)
503.225.0276 (fax)
503.516.7127 (mobile)

www.fieldjerger.com
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-----Original Message-----
From: obra-bounces@list.obra.org [mailto:obra-bounces@list.obra.org] On Behalf Of Mike Murray
Sent: Thursday, January 21, 2010 9:10 AM
Cc: OBRA remailer
Subject: Re: [OBRA Chat] Email from Delta

When I flew to Portillo we were 1 week ahead of when the airlines were going to start charging for skis. Some do charge for skis and golf clubs. Some will fly surf boards for free but not windsurfing equipment. They will occasionally open board bags and look for mast parts or sails so they can charge for what is basically the same thing. It is sometimes destination dependent. It also changes frequently.

One of the differences between bikes and skis is that most resorts are well set up to rent you skis. Renting bikes is much more challenging.

Of course now some airlines charge for ANY checked baggage. Last fall I flew to San Jose. I ended up having to go down 1st class as that was the only space available at the time. I came back coach. No checked bag fee on the way down but I get a surprise fee on the way back. This was particularly bothersome as I could have carried the bag on but it contained just a couple of items not allowed in carry on bags.

When flying you need to make luggage charges part of the total purchase price. Sometimes shipping stuff ahead is not only cheaper but also keeps you from having to schlep the stuff through the airport.
Sent via BlackBerry from T-Mobile

-----Original Message-----
From: chood1@comcast.net
Date: Thu, 21 Jan 2010 16:48:09
To:
Cc: ; ;
Subject: Re: [OBRA Chat] Email from Delta

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Roger Joys

2010-01-21

We looked at shipping via UPS\DHL\FedEx to Spain. While it defiantly is
cheaper in the US to do this, the international shipping charges were
astronomical.

-r

On Thu, Jan 21, 2010 at 9:48 AM, NW Cyclist wrote:

> I agree with Dan - Last summer I shipped a 62CM bike to the east coast via
> FED-EX, it cost me $50 each way and I put a bunch of cycling gear in the box
> as well. It was delivered to my destination (approx 30 miles from the
> FED-EX station). It takes a little extra planning, but it was well worth
> it. Obviously this won't work for every situation, as Dan points out
> several disadvantages.
>
> JD
>
> On Thu, Jan 21, 2010 at 9:37 AM, Dan Silvernail wrote:
>
>> I've had pretty good luck using FedEx to ship my bike whenever I've gone
>> somewhere. (NOTE: UPS is probably just as good but I used to live in N
>> Portland and it was very easy just to go to FedEx on Swan Island.)
>>
>> Here are some of the benefits:
>> First, you know it will be waiting for you when you arrive.
>> Second, yes, there is a fee but it's usually lower than the airlines.
>> Also, there is the matter of principle that you're not paying the airlines
>> their ridiculous add-on fee.
>> Third, you can insure it. If the airlines damage your bike when they toss
>> your bike box across the room (and they will do that), you are out of luck.
>>
>>
>> Now, here are the downsides:
>> You have to have a destination to ship it to, meaning you have to have
>> someone at the other end willing to receive shipment of your bike.
>> Also, you have to take it in to a shipping office.
>> You have to be without your bike for few days on either end of the trip.
>>
>>
>> Words to the wise: BE VERY CAREFUL about how they measure your bike box
>> at FedEx! My bike box is right on the line between OS2 and OS3 (OS stands
>> for oversize). If they measure it wrong (which they have!) they will charge
>> an extra $50.00 or so. Another word to the wise: KEEP YOUR RECEIPT! It's
>> twice bailed me out of that extra $50.00 overcharge.T
>>
>> The bottom line is, you're going to pay.
>>
>> On Thu, Jan 21, 2010 at 9:09 AM, Mike Murray wrote:
>>
>>> When I flew to Portillo we were 1 week ahead of when the airlines were
>>> going to start charging for skis. Some do charge for skis and golf clubs.
>>> Some will fly surf boards for free but not windsurfing equipment. They will
>>> occasionally open board bags and look for mast parts or sails so they can
>>> charge for what is basically the same thing. It is sometimes destination
>>> dependent. It also changes frequently.
>>>
>>> One of the differences between bikes and skis is that most resorts are
>>> well set up to rent you skis. Renting bikes is much more challenging.
>>>
>>> Of course now some airlines charge for ANY checked baggage. Last fall I
>>> flew to San Jose. I ended up having to go down 1st class as that was the
>>> only space available at the time. I came back coach. No checked bag fee on
>>> the way down but I get a surprise fee on the way back. This was particularly
>>> bothersome as I could have carried the bag on but it contained just a couple
>>> of items not allowed in carry on bags.
>>>
>>> When flying you need to make luggage charges part of the total purchase
>>> price. Sometimes shipping stuff ahead is not only cheaper but also keeps you
>>> from having to schlep the stuff through the airport.
>>> Sent via BlackBerry from T-Mobile
>>>
>>> -----Original Message-----
>>> From: chood1@comcast.net
>>> Date: Thu, 21 Jan 2010 16:48:09
>>> To:
>>> Cc: ; ; <
>>> obra-bounces@list.obra.org>
>>> Subject: Re: [OBRA Chat] Email from Delta
>>>
>>> _______________________________________________
>>> OBRA mailing list
>>> obra@list.obra.org
>>> http://list.obra.org/mailman/listinfo/obra
>>> Unsubscribe: obra-unsubscribe@list.obra.org
>>>
>>> _______________________________________________
>>> OBRA mailing list
>>> obra@list.obra.org
>>> http://list.obra.org/mailman/listinfo/obra
>>> Unsubscribe: obra-unsubscribe@list.obra.org
>>>
>>
>>
>> _______________________________________________
>> OBRA mailing list
>> obra@list.obra.org
>> http://list.obra.org/mailman/listinfo/obra
>> Unsubscribe: obra-unsubscribe@list.obra.org
>>
>>
>
> _______________________________________________
> OBRA mailing list
> obra@list.obra.org
> http://list.obra.org/mailman/listinfo/obra
> Unsubscribe: obra-unsubscribe@list.obra.org
>
>


NW Cyclist

2010-01-21

I agree with Dan - Last summer I shipped a 62CM bike to the east coast via
FED-EX, it cost me $50 each way and I put a bunch of cycling gear in the box
as well. It was delivered to my destination (approx 30 miles from the
FED-EX station). It takes a little extra planning, but it was well worth
it. Obviously this won't work for every situation, as Dan points out
several disadvantages.

JD

On Thu, Jan 21, 2010 at 9:37 AM, Dan Silvernail wrote:

> I've had pretty good luck using FedEx to ship my bike whenever I've gone
> somewhere. (NOTE: UPS is probably just as good but I used to live in N
> Portland and it was very easy just to go to FedEx on Swan Island.)
>
> Here are some of the benefits:
> First, you know it will be waiting for you when you arrive.
> Second, yes, there is a fee but it's usually lower than the airlines.
> Also, there is the matter of principle that you're not paying the airlines
> their ridiculous add-on fee.
> Third, you can insure it. If the airlines damage your bike when they toss
> your bike box across the room (and they will do that), you are out of luck.
>
>
> Now, here are the downsides:
> You have to have a destination to ship it to, meaning you have to have
> someone at the other end willing to receive shipment of your bike.
> Also, you have to take it in to a shipping office.
> You have to be without your bike for few days on either end of the trip.
>
>
> Words to the wise: BE VERY CAREFUL about how they measure your bike box at
> FedEx! My bike box is right on the line between OS2 and OS3 (OS stands
> for oversize). If they measure it wrong (which they have!) they will charge
> an extra $50.00 or so. Another word to the wise: KEEP YOUR RECEIPT! It's
> twice bailed me out of that extra $50.00 overcharge.T
>
> The bottom line is, you're going to pay.
>
> On Thu, Jan 21, 2010 at 9:09 AM, Mike Murray wrote:
>
>> When I flew to Portillo we were 1 week ahead of when the airlines were
>> going to start charging for skis. Some do charge for skis and golf clubs.
>> Some will fly surf boards for free but not windsurfing equipment. They will
>> occasionally open board bags and look for mast parts or sails so they can
>> charge for what is basically the same thing. It is sometimes destination
>> dependent. It also changes frequently.
>>
>> One of the differences between bikes and skis is that most resorts are
>> well set up to rent you skis. Renting bikes is much more challenging.
>>
>> Of course now some airlines charge for ANY checked baggage. Last fall I
>> flew to San Jose. I ended up having to go down 1st class as that was the
>> only space available at the time. I came back coach. No checked bag fee on
>> the way down but I get a surprise fee on the way back. This was particularly
>> bothersome as I could have carried the bag on but it contained just a couple
>> of items not allowed in carry on bags.
>>
>> When flying you need to make luggage charges part of the total purchase
>> price. Sometimes shipping stuff ahead is not only cheaper but also keeps you
>> from having to schlep the stuff through the airport.
>> Sent via BlackBerry from T-Mobile
>>
>> -----Original Message-----
>> From: chood1@comcast.net
>> Date: Thu, 21 Jan 2010 16:48:09
>> To:
>> Cc: ; ; <
>> obra-bounces@list.obra.org>
>> Subject: Re: [OBRA Chat] Email from Delta
>>
>> _______________________________________________
>> OBRA mailing list
>> obra@list.obra.org
>> http://list.obra.org/mailman/listinfo/obra
>> Unsubscribe: obra-unsubscribe@list.obra.org
>>
>> _______________________________________________
>> OBRA mailing list
>> obra@list.obra.org
>> http://list.obra.org/mailman/listinfo/obra
>> Unsubscribe: obra-unsubscribe@list.obra.org
>>
>
>
> _______________________________________________
> OBRA mailing list
> obra@list.obra.org
> http://list.obra.org/mailman/listinfo/obra
> Unsubscribe: obra-unsubscribe@list.obra.org
>
>


Dan Silvernail

2010-01-21

I've had pretty good luck using FedEx to ship my bike whenever I've gone
somewhere. (NOTE: UPS is probably just as good but I used to live in N
Portland and it was very easy just to go to FedEx on Swan Island.)

Here are some of the benefits:
First, you know it will be waiting for you when you arrive.
Second, yes, there is a fee but it's usually lower than the airlines. Also,
there is the matter of principle that you're not paying the airlines their
ridiculous add-on fee.
Third, you can insure it. If the airlines damage your bike when they toss
your bike box across the room (and they will do that), you are out of luck.

Now, here are the downsides:
You have to have a destination to ship it to, meaning you have to have
someone at the other end willing to receive shipment of your bike.
Also, you have to take it in to a shipping office.
You have to be without your bike for few days on either end of the trip.

Words to the wise: BE VERY CAREFUL about how they measure your bike box at
FedEx! My bike box is right on the line between OS2 and OS3 (OS stands
for oversize). If they measure it wrong (which they have!) they will charge
an extra $50.00 or so. Another word to the wise: KEEP YOUR RECEIPT! It's
twice bailed me out of that extra $50.00 overcharge.T

The bottom line is, you're going to pay.

On Thu, Jan 21, 2010 at 9:09 AM, Mike Murray wrote:

> When I flew to Portillo we were 1 week ahead of when the airlines were
> going to start charging for skis. Some do charge for skis and golf clubs.
> Some will fly surf boards for free but not windsurfing equipment. They will
> occasionally open board bags and look for mast parts or sails so they can
> charge for what is basically the same thing. It is sometimes destination
> dependent. It also changes frequently.
>
> One of the differences between bikes and skis is that most resorts are well
> set up to rent you skis. Renting bikes is much more challenging.
>
> Of course now some airlines charge for ANY checked baggage. Last fall I
> flew to San Jose. I ended up having to go down 1st class as that was the
> only space available at the time. I came back coach. No checked bag fee on
> the way down but I get a surprise fee on the way back. This was particularly
> bothersome as I could have carried the bag on but it contained just a couple
> of items not allowed in carry on bags.
>
> When flying you need to make luggage charges part of the total purchase
> price. Sometimes shipping stuff ahead is not only cheaper but also keeps you
> from having to schlep the stuff through the airport.
> Sent via BlackBerry from T-Mobile
>
> -----Original Message-----
> From: chood1@comcast.net
> Date: Thu, 21 Jan 2010 16:48:09
> To:
> Cc: ; ; <
> obra-bounces@list.obra.org>
> Subject: Re: [OBRA Chat] Email from Delta
>
> _______________________________________________
> OBRA mailing list
> obra@list.obra.org
> http://list.obra.org/mailman/listinfo/obra
> Unsubscribe: obra-unsubscribe@list.obra.org
>
> _______________________________________________
> OBRA mailing list
> obra@list.obra.org
> http://list.obra.org/mailman/listinfo/obra
> Unsubscribe: obra-unsubscribe@list.obra.org
>


Karsten Hagen

2010-01-21

Some my dealers have exclcellent high end road bike rentals-
Silicon valley cycling in San Jose and Tri Sports in Tucson

Karsten

Sent from my iPod

On Jan 21, 2010, at 9:09 AM, Mike Murray wrote:

> When I flew to Portillo we were 1 week ahead of when the airlines
> were going to start charging for skis. Some do charge for skis and
> golf clubs. Some will fly surf boards for free but not windsurfing
> equipment. They will occasionally open board bags and look for mast
> parts or sails so they can charge for what is basically the same
> thing. It is sometimes destination dependent. It also changes
> frequently.
>
> One of the differences between bikes and skis is that most resorts
> are well set up to rent you skis. Renting bikes is much more
> challenging.
>
> Of course now some airlines charge for ANY checked baggage. Last
> fall I flew to San Jose. I ended up having to go down 1st class as
> that was the only space available at the time. I came back coach. No
> checked bag fee on the way down but I get a surprise fee on the way
> back. This was particularly bothersome as I could have carried the
> bag on but it contained just a couple of items not allowed in carry
> on bags.
>
> When flying you need to make luggage charges part of the total
> purchase price. Sometimes shipping stuff ahead is not only cheaper
> but also keeps you from having to schlep the stuff through the
> airport.
> Sent via BlackBerry from T-Mobile
>
> -----Original Message-----
> From: chood1@comcast.net
> Date: Thu, 21 Jan 2010 16:48:09
> To:
> Cc: ; ; >
> Subject: Re: [OBRA Chat] Email from Delta
>
> _______________________________________________
> OBRA mailing list
> obra@list.obra.org
> http://list.obra.org/mailman/listinfo/obra
> Unsubscribe: obra-unsubscribe@list.obra.org
>
> _______________________________________________
> OBRA mailing list
> obra@list.obra.org
> http://list.obra.org/mailman/listinfo/obra
> Unsubscribe: obra-unsubscribe@list.obra.org


Mike Murray

2010-01-21

When I flew to Portillo we were 1 week ahead of when the airlines were going to start charging for skis. Some do charge for skis and golf clubs. Some will fly surf boards for free but not windsurfing equipment. They will occasionally open board bags and look for mast parts or sails so they can charge for what is basically the same thing. It is sometimes destination dependent. It also changes frequently.

One of the differences between bikes and skis is that most resorts are well set up to rent you skis. Renting bikes is much more challenging.

Of course now some airlines charge for ANY checked baggage. Last fall I flew to San Jose. I ended up having to go down 1st class as that was the only space available at the time. I came back coach. No checked bag fee on the way down but I get a surprise fee on the way back. This was particularly bothersome as I could have carried the bag on but it contained just a couple of items not allowed in carry on bags.

When flying you need to make luggage charges part of the total purchase price. Sometimes shipping stuff ahead is not only cheaper but also keeps you from having to schlep the stuff through the airport.
Sent via BlackBerry from T-Mobile

-----Original Message-----
From: chood1@comcast.net
Date: Thu, 21 Jan 2010 16:48:09
To:
Cc: ; ;
Subject: Re: [OBRA Chat] Email from Delta

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Unsubscribe: obra-unsubscribe@list.obra.org


halfwheelhill@yahoo.com

2010-01-21

I agree. Our bikes are packed in a nice rectangle hard case that stacks easily and really does not take up that much room.

Scott
------Original Message------
From: Erik Voldengen
Sender: obra-bounces@list.obra.org
To: obra@list.obra.org
Subject: Re: [OBRA Chat] Email from Delta
Sent: Jan 21, 2010 8:53 AM

Seems like skis and golf clubs are much less likely to get damaged in
transit. I bet they pay a lot more out to bikes than those two items
combined.

Maybe they should just waive the fee if the bike is packed in a hard case.
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Unsubscribe: obra-unsubscribe@list.obra.org

Sent from my Verizon Wireless BlackBerry


Erik Voldengen

2010-01-21

Seems like skis and golf clubs are much less likely to get damaged in
transit. I bet they pay a lot more out to bikes than those two items
combined.

Maybe they should just waive the fee if the bike is packed in a hard case.


Steve Brown

2010-01-21

This is a very good summary and a good reason to organize. If every
state racing group wrote a letter to each airline reminding them that
we have a choice and are a desirable demographic and how many numbers
are involved, maybe they would get the point.

On Jan 21, 2010, at 8:48 AM, chood1@comcast.net wrote:

> From what I learned while living in MN from a friend at Northwest
> Airlines is that the ski industry and golf industry make up a huge
> amount of business for the airlines. So much so that many airports
> in key ski vacation and golf vacation towns offer discounted gate
> fees/terminal fees/maintenance fees, etc to get airlines to fly
> their planes to these locations...thus it is cheaper for an airline
> to fly to a place like Denver which relies heavily on the ski
> industry for tourist money, etc. So with the cheaper charges to the
> airlines (and a little pressure from Denver Airport) the airlines
> don't charge a fee for those skis so that a trip to ski country
> becomes more affordable for the skier and a ski vacation becomes
> more likely. Golf works the same way. It is almost like a lobby
> working for these two sports. Thing about skiing and golf is that
> you need to travel to do it. Bicycling...you can do that from your
> front door. There are no cycling destinations in the airlines eyes
> and there are no incentives from cycling towns to offset the extra
> handling costs the airlines face from moving bicycles.
>
>
> ----- Original Message -----
> From: halfwheelhill@yahoo.com
> To: "david baker" , obra-bounces@list.obra.org,
> judson@math.harvard.edu, obra@list.obra.org
> Sent: Thursday, January 21, 2010 8:21:17 AM GMT -08:00 US/Canada
> Pacific
> Subject: Re: [OBRA Chat] Email from Delta
>
> Southwest airlines still only charges 50 for bikes which is what
> the charge was for years, and no charge for luggage. Southwest is
> the only airlines to consistently show a profit. I just wish they
> flew out of eugene because I would give them my business.
>
> Scott
> Sent from my Verizon Wireless BlackBerry
>
> -----Original Message-----
> From: "david baker"
> Date: Thu, 21 Jan 2010 07:06:19
> To: ;
> Subject: Re: [OBRA Chat] Email from Delta
>
> I don't think corporations are worried about offending anyone.
> Revenue is there only concern. They have to weigh all of the
> potentials,
> they may think they would lose a lot of primary sales by charging
> for golf
> and ski equipment, as they may see that as a large part of their
> sales. And
> those skis and clubs probably stack easier than bikes anyways. And
> take up
> less space.
> Fortunately, understanding their ideas of how to make money is not
> necessary, you just go elsewhere, and if they are all doing it then
> I guess
> you don't fly.
> ----- Original Message -----
> From: "Thomas W. Judson"
> To:
> Sent: Thursday, January 21, 2010 5:32 AM
> Subject: [OBRA Chat] Email from Delta
>
>
> Here is the email that I received from Delta. I guess that I will
> be taking
> this part of my business elsewhere. By the way, there is no
> special charge
> for golf clubs or skis. This is probably because the airlines do
> not want
> to offend the skiers and the golfers. Skis and a boot bag check as
> a single
> item, measure over 62 linear inches and probably weigh more than a
> bike in a
> soft case. If you want the bicycle policy to change, email the
> airlines.
> If you don't, Delta and the other airlines will just keep hiking
> the fares.
>
> Dear Mr. Judson,
>
> Thank you for your e-mail to Delta Air Lines.
>
> There is a cost associated with the special handling of all sports
> equipment, and the fees are consistent with other charges. Although we
> have not always charged a fee in the past, our current policy is to
> adhere to the collection of all applicable fees.
>
> Mr. Judson, thank you again for giving us an opportunity to respond to
> your concern. We very much appreciate your Medallion loyalty to Delta
> and look forward to the privilege of serving you again soon.
>
> Sincerely,
>
> Jeff Smith
> Online Customer Support Desk
> http://www.delta.com
>
>
>
>
> _______________________________________________
> OBRA mailing list
> obra@list.obra.org
> http://list.obra.org/mailman/listinfo/obra
> Unsubscribe: obra-unsubscribe@list.obra.org
>
>
> _______________________________________________
> OBRA mailing list
> obra@list.obra.org
> http://list.obra.org/mailman/listinfo/obra
> Unsubscribe: obra-unsubscribe@list.obra.org
> _______________________________________________
> OBRA mailing list
> obra@list.obra.org
> http://list.obra.org/mailman/listinfo/obra
> Unsubscribe: obra-unsubscribe@list.obra.org
> _______________________________________________
> OBRA mailing list
> obra@list.obra.org
> http://list.obra.org/mailman/listinfo/obra
> Unsubscribe: obra-unsubscribe@list.obra.org


chood1@comcast.net

2010-01-21

>From what I learned while living in MN from a friend at Northwest Airlines is that the ski industry and golf industry make up a huge amount of business for the airlines. So much so that many airports in key ski vacation and golf vacation towns offer discounted gate fees/terminal fees/maintenance fees, etc to get airlines to fly their planes to these locations...thus it is cheaper for an airline to fly to a place like Denver which relies heavily on the ski industry for tourist money, etc. So with the cheaper charges to the airlines (and a little pressure from Denver Airport) the airlines don't charge a fee for those skis so that a trip to ski country becomes more affordable for the skier and a ski vacation becomes more likely. Golf works the same way. It is almost like a lobby working for these two sports. Thing about skiing and golf is that you need to travel to do it. Bicycling...you can do that from your front door. There are no cycling destinations in the airlines eyes and there are no incentives from cycling towns to offset the extra handling costs the airlines face from moving bicycles.

----- Original Message -----
From: halfwheelhill@yahoo.com
To: "david baker" , obra-bounces@list.obra.org, judson@math.harvard.edu, obra@list.obra.org
Sent: Thursday, January 21, 2010 8:21:17 AM GMT -08:00 US/Canada Pacific
Subject: Re: [OBRA Chat] Email from Delta

Southwest airlines still only charges 50 for bikes which is what the charge was for years, and no charge for luggage. Southwest is the only airlines to consistently show a profit. I just wish they flew out of eugene because I would give them my business.

Scott
Sent from my Verizon Wireless BlackBerry

-----Original Message-----
From: "david baker"
Date: Thu, 21 Jan 2010 07:06:19
To: ;
Subject: Re: [OBRA Chat] Email from Delta

I don't think corporations are worried about offending anyone.
Revenue is there only concern. They have to weigh all of the potentials,
they may think they would lose a lot of primary sales by charging for golf
and ski equipment, as they may see that as a large part of their sales. And
those skis and clubs probably stack easier than bikes anyways. And take up
less space.
Fortunately, understanding their ideas of how to make money is not
necessary, you just go elsewhere, and if they are all doing it then I guess
you don't fly.
----- Original Message -----
From: "Thomas W. Judson"
To:
Sent: Thursday, January 21, 2010 5:32 AM
Subject: [OBRA Chat] Email from Delta

Here is the email that I received from Delta. I guess that I will be taking
this part of my business elsewhere. By the way, there is no special charge
for golf clubs or skis. This is probably because the airlines do not want
to offend the skiers and the golfers. Skis and a boot bag check as a single
item, measure over 62 linear inches and probably weigh more than a bike in a
soft case. If you want the bicycle policy to change, email the airlines.
If you don't, Delta and the other airlines will just keep hiking the fares.

Dear Mr. Judson,

Thank you for your e-mail to Delta Air Lines.

There is a cost associated with the special handling of all sports
equipment, and the fees are consistent with other charges. Although we
have not always charged a fee in the past, our current policy is to
adhere to the collection of all applicable fees.

Mr. Judson, thank you again for giving us an opportunity to respond to
your concern. We very much appreciate your Medallion loyalty to Delta
and look forward to the privilege of serving you again soon.

Sincerely,

Jeff Smith
Online Customer Support Desk
http://www.delta.com

_______________________________________________
OBRA mailing list
obra@list.obra.org
http://list.obra.org/mailman/listinfo/obra
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halfwheelhill@yahoo.com

2010-01-21

Southwest airlines still only charges 50 for bikes which is what the charge was for years, and no charge for luggage. Southwest is the only airlines to consistently show a profit. I just wish they flew out of eugene because I would give them my business.

Scott
Sent from my Verizon Wireless BlackBerry

-----Original Message-----
From: "david baker"
Date: Thu, 21 Jan 2010 07:06:19
To: ;
Subject: Re: [OBRA Chat] Email from Delta

I don't think corporations are worried about offending anyone.
Revenue is there only concern. They have to weigh all of the potentials,
they may think they would lose a lot of primary sales by charging for golf
and ski equipment, as they may see that as a large part of their sales. And
those skis and clubs probably stack easier than bikes anyways. And take up
less space.
Fortunately, understanding their ideas of how to make money is not
necessary, you just go elsewhere, and if they are all doing it then I guess
you don't fly.
----- Original Message -----
From: "Thomas W. Judson"
To:
Sent: Thursday, January 21, 2010 5:32 AM
Subject: [OBRA Chat] Email from Delta

Here is the email that I received from Delta. I guess that I will be taking
this part of my business elsewhere. By the way, there is no special charge
for golf clubs or skis. This is probably because the airlines do not want
to offend the skiers and the golfers. Skis and a boot bag check as a single
item, measure over 62 linear inches and probably weigh more than a bike in a
soft case. If you want the bicycle policy to change, email the airlines.
If you don't, Delta and the other airlines will just keep hiking the fares.

Dear Mr. Judson,

Thank you for your e-mail to Delta Air Lines.

There is a cost associated with the special handling of all sports
equipment, and the fees are consistent with other charges. Although we
have not always charged a fee in the past, our current policy is to
adhere to the collection of all applicable fees.

Mr. Judson, thank you again for giving us an opportunity to respond to
your concern. We very much appreciate your Medallion loyalty to Delta
and look forward to the privilege of serving you again soon.

Sincerely,

Jeff Smith
Online Customer Support Desk
http://www.delta.com

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OBRA mailing list
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http://list.obra.org/mailman/listinfo/obra
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david baker

2010-01-21

I don't think corporations are worried about offending anyone.
Revenue is there only concern. They have to weigh all of the potentials,
they may think they would lose a lot of primary sales by charging for golf
and ski equipment, as they may see that as a large part of their sales. And
those skis and clubs probably stack easier than bikes anyways. And take up
less space.
Fortunately, understanding their ideas of how to make money is not
necessary, you just go elsewhere, and if they are all doing it then I guess
you don't fly.
----- Original Message -----
From: "Thomas W. Judson"
To:
Sent: Thursday, January 21, 2010 5:32 AM
Subject: [OBRA Chat] Email from Delta

Here is the email that I received from Delta. I guess that I will be taking
this part of my business elsewhere. By the way, there is no special charge
for golf clubs or skis. This is probably because the airlines do not want
to offend the skiers and the golfers. Skis and a boot bag check as a single
item, measure over 62 linear inches and probably weigh more than a bike in a
soft case. If you want the bicycle policy to change, email the airlines.
If you don't, Delta and the other airlines will just keep hiking the fares.

Dear Mr. Judson,

Thank you for your e-mail to Delta Air Lines.

There is a cost associated with the special handling of all sports
equipment, and the fees are consistent with other charges. Although we
have not always charged a fee in the past, our current policy is to
adhere to the collection of all applicable fees.

Mr. Judson, thank you again for giving us an opportunity to respond to
your concern. We very much appreciate your Medallion loyalty to Delta
and look forward to the privilege of serving you again soon.

Sincerely,

Jeff Smith
Online Customer Support Desk
http://www.delta.com

_______________________________________________
OBRA mailing list
obra@list.obra.org
http://list.obra.org/mailman/listinfo/obra
Unsubscribe: obra-unsubscribe@list.obra.org


Thomas W. Judson

2010-01-21

Here is the email that I received from Delta.  I guess that I will be taking this part of my business elsewhere. By the way, there is no special charge for golf clubs or skis. This is probably because the airlines do not want to offend the skiers and the golfers. Skis and a boot bag check as a single item, measure over 62 linear inches and probably weigh more than a bike in a soft case. If you want the bicycle policy to change, email the airlines. If you don't, Delta and the other airlines will just keep hiking the fares.

Dear Mr. Judson,

Thank you for your e-mail to Delta Air Lines.

There is a cost associated with the special handling of all sports
equipment, and the fees are consistent with other charges. Although we
have not always charged a fee in the past, our current policy is to
adhere to the collection of all applicable fees.

Mr. Judson, thank you again for giving us an opportunity to respond to
your concern. We very much appreciate your Medallion loyalty to Delta
and look forward to the privilege of serving you again soon.

Sincerely,

Jeff Smith
Online Customer Support Desk
http://www.delta.com