Geri Bossen
I think Mike has a really good point.
Sometimes some people fail to see the other guy's viewpoint.
I run into situations when I am doing things with a number of kids in tow. I had 6 well behaved but talkative kids with me at a smaller bike shop one time. The owner voiced concern that one of the kids might get hurt. He was not comfortable with that many curious kids in the small space.
I had several of the kids wait out in the van while just the kids with bike repairs discussed their needs. This was better for everyone. From that point forward I only brought one or two kids in with me, everyone was much happier. I still received the great service from the shop that I had been experiencing for years.
It was not the shops fault that I had brought more kids in than they were comfortable with. It was my responsibility to tailor my actions to continue to create goodwill for junior cyclists. As a result, when I have needed emergency last minute repairs an hour before closing, for tomorrow mornings race, the shop was ready and willing to drop what they were doing and fix a kid's bike for me while I waited.
It sounds like maybe the cyclists need to look at how their actions were adversely impacting the coffee shop's business and creating bad public relations for all cyclists. It also sounds like the coffee shop owner tried several less severe ways to deal with the problem but the unwanted behavior continued.
My 2c worth
Geri Bossen
Date: Sun, 17 Apr 2011 18:10:44 -0700
From: velomann@gmail.com
To: greggm00@hotmail.com
CC: obra@list.obra.org
Subject: Re: [OBRA Chat] If you ride a bike and drink coffee read this...
Personally, I'm of the "kill them with kindness" school. Like Rick said, loggers with caulked boots and muddy construction workers know where they're OK and where their presence is inappropriate. Rather than boycott the business, I think the PV riders could take a couple steps to put a shine on cyclists' image. Buy and carry cleat covers. stick them in your pocket or get a mini-biner and clip to your saddle rail. Wear them in the coffee shop. And if you walk in the door - to meet someone, pee, whatever, for goodness sake, buy something. the guy's trying to make a living.
If you go out of your way to be respectful and the owner still makes you unwelcome, then find somewhere else to go. But trying step B and C before jumping to Z might be worth a try.
Mike
On Sat, Apr 16, 2011 at 11:58 AM, Gregg Magnus wrote:
If you ride a bike and drink coffee you should read this
http://bikeportland.org/2011/04/14/owner-of-hillsboro-coffeehouse-says-cyclists-have-worn-out-welcome-51445
They have forever lost my business...what a load of crap.
Gregg
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Michael Mann
http://baiku-velomann.blogspot.com/
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