Susan Otcenas

TeamEstrogen.com is an online retailer of women's cycling, triathlon and
fitness apparel. We are dedicated to meeting the needs of every woman
who wants to ride her bike, run, swim or exercise in comfort and style.
We are seeking employees that share our passion for fitness, and our
enthusiasm for providing excellent customer service and an unmatched
selection of technical apparel for women.

The open position is full-time in our Returns Department.

Primary Duties include:

1) Processing customer returns, to include:
a. Opening and checking in all inbound packages
b. Cleaning and refolding apparel as necessary, and returning items to
warehouse stock
c. Interfacing with the accounting system (ACCPAC) to record
transactions
d. Communicating with customers over the phone and in writing via our
customer contact manager to resolve questions or concerns
e. Accurately processing credit card refunds or store credits

2) Answering inbound telephone calls, to include:
a. Assisting customers who have questions or need advice on selecting
apparel
b. Placing phone orders for customers who prefer not to order online
c. Answering questions regarding warranty issues and providing return
authorizations as necessary
d. Resolving issues with lost packages or errors in shipment

3) Other Duties as assigned, which may include:
a. Assisting the order processing dept with outbound orders on high
volume days
b. Checking in inventory received from vendors, as needed in the
receiving dept
c. Lending a hand where needed, when needed, for special projects or to
balance general work flow

The ideal candidate:

* Is enthusiastic about athletics and has some familiarity with, or is
interested in learning about, technical, sports-specific,
women's-specific apparel.
Cyclists, runners, swimmers and triathletes are especially encouraged to
apply.

* Has a clear speaking voice and is comfortable speaking on the phone.

* Has good written communication skills.

* Is comfortable in a fast-paced, busy environment and can handle
multiple tasks efficiently & effectively.

* Has some flexibility during peak seasons (late-spring/mid-summer,
Christmas shopping season). Neither evenings nor weekends are required,
but occasional overtime may be necessary to complete tasks in a timely
manner.

* Has proficiency in Word/Excel/Outlook and is comfortable learning
new/unfamiliar computer tasks

* Thrives in a small company environment, where we each wear many hats,
often at the same time

Benefits for Full-time Hourly Employees: A complete benefits package is
available including paid vacation, company paid health & dental
insurance, retirement plan and bike commuting incentives.

Interested individuals should send resume and cover letter to
susan@teamestrogen.com

Please feel free to forward this email on to anyone you think might be
interested.

Thanks!

Susan

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Susan Otcenas
Team Estrogen, Inc.
www.TeamEstrogen.com
877-310-4592
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